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Past the Rush Hour: Shakebet Casino Responsible Gambling

Play is for adults of 18 and over, and deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion sit in every Shakebet Casino account.

License MGA/B2C/693/2009 issued by Malta Gaming Authority, audited by eCOGRA and SIQ
Protection and support

Age, Licence, Helpline, Contact

Useful when you want the basics in one place before touching any setting.

Minimum age18+
Licence heldMalta Gaming Authority, MGA/B2C/693/2009
Gambling Helpline Aotearoa0800 654 655
Limit questions[email protected]
The support built in

Choose the Control That Fits the Week

Read this when you want to know exactly what each control does before you pick one.

When the week gets busy
This caps what you can put in over a set stretch, so the money leaves your wallet on your terms. Switch it on before a session, not after a loss.
Before the figure grows
A stop point on net losses lets you walk away with the evening still yours. Turn it on when you know the figure you can shrug off.
Session reminders
A quiet nudge at a time you choose pulls you back to the clock. Set it when an evening tends to run longer than you planned.
A break on your terms
A pause locks play for a stretch you choose, with no drama attached. Take one when life needs your attention elsewhere for a while.
Full self-exclusion
Closing the door fully, this removes your access and stays put for longer than a pause. Choose it when limits keep getting raised in your head.
Setting it up

Looking at the figures before the fun

By the end you will have a limit live on your account and a clear idea of what changes it.

Signed in and looking
Sign in and open your profile area, where the account details you gave at sign-up are kept.
One section, all controls
Look for the responsible gambling area inside the profile and open it. Everything in this page sits behind that one door.
Deposit, loss or clock
Decide whether you want to cap deposits, cap losses or be reminded of time. Choose the one that matches the concern in front of you.
Before and after confirming
Confirm the setting and read the screen once more. A limit chosen calmly before play is the one that holds.
Real help

Free support near you

You do not have to work this out alone, and nothing you say will cost you money.

Gambling Helpline Aotearoa
Ringing this line puts you through to a trained person who listens, day or night, at no cost, and keeps the conversation private. Relatives can ring on your behalf. 0800 654 655 gamblinghelpline.co.nz
Problem Gambling Foundation
Counselling and peer support are offered free across eighteen clinics, with cultural support for whanau, and you can reach the team by phone or text on weekdays. pgf.nz
Safer Gambling Aotearoa
Run by Health New Zealand, this site explains how harm shows up, suggests practical steps and helps you find support close to where you live. Families are welcome to browse too. safergambling.org.nz

Two ways to step back

A short time-out. A time-out is the lighter option. Pick it from the responsible gambling section of your profile and decide how long it runs; while it is active your account stays closed to play and to deposits. It suits a short break over hours or days.

A long stop, no shortcut. Self-exclusion shuts the account for a long stretch, and you cannot lift it early once it begins. Open the same section of your profile to set it. It stays in place for up to two years and closes the platform to play, deposits and bonuses.

Where the exclusion sits. Nothing national holds a list here, so the account you hold with us is where you exclude yourself. The step takes a moment in your profile and lasts up to two years. The national helpline can talk the decision through with you first.

Before the First Spin, Not After: Keeping Play Adults-Only

Who checks my age, and when? Nobody plays here before turning 18, so the age check happens at sign-up rather than later. Photo identification, proof of address and a payment method scan are reviewed before any withdrawal leaves, which means an under-age account cannot cash out.

A device that stops at the door. Gambling sites can be blocked at device level with filtering software you install yourself, so a family phone or laptop stops opening them. Choose a tool that covers the browser and any apps, then lock its settings with a password the young person does not know.

From arguing to listening. Talking plainly, without blame, keeps the conversation open longer than any warning. If the worry is real, Gambling Helpline Aotearoa takes calls from relatives as well as players, day or night, and can point to the right kind of support.

Has the fun gone quiet?

Spotting these habits early keeps a small problem from growing into a large one. Should any feel familiar, a deposit limit or a short pause set in your account is the calm first step, taken before the next session rather than after a loss.

Read the list slowly and see how many lines sound like your own week.

  • Staking more than you had planned
  • Chasing a loss with a bigger bet
  • Hiding play from your partner
  • Borrowing money to keep playing
  • Thinking about the next session at work
  • Sessions stretching past your bedtime
  • Feeling flat when you cannot play
Help and support

Settle these before you act on your account

Clear answers on limits, pauses and ending a session for good.

My partner plays too much; can the helpline talk to me?+
Yes. The Gambling Helpline Aotearoa takes calls from relatives as well as players, on 0800 654 655, at any hour. Talking through what you have noticed often helps before you raise it at home.
Can I cut a self-exclusion short once it has started?+
No. A self-exclusion runs for the whole period you chose in your account and is meant to stay in place to that last day. Think of it as a decision made once, at a calm moment, and not something to undo on a rough evening.
Why does Shakebet Casino ask for ID before I can play?+
Age and identity are checked before an account is activated, because the games are for players aged 18 and over. Uploading photo identification, proof of address and a payment method scan keeps your account within that rule.
Do the limit settings work in the mobile version?+
Yes. Your profile holds the same controls whether you open the site in a browser or on a phone, so deposit limits, loss limits and reminders can be set from either. Nothing you set there applies to one device only.
Do the same limits follow me to other casino sites?+
No. This market has no national self-exclusion register, so a self-exclusion sits inside your Shakebet Casino account and covers play here only. If you want a barrier across other sites, ask each operator to set one for you.
During a cooling-off period, when can I play again?+
A pause locks you out of play and of any new stake for the number of days you pick, and the account opens again by itself once that stretch ends. Your balance and history stay as they are; only the games are shut.

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