Cleared for payout

Why does Shakebet Casino need my documents?

Licensed casinos must confirm who plays and where the money comes from, and Shakebet Casino usually completes that review within 9 hours.

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License MGA/B2C/693/2009 issued by Malta Gaming Authority, audited by eCOGRA and SIQ

Before your payout

Answers before you upload

Here are the six facts that decide who checks you, how long it takes and where to ask.

Who checks

Shakebet Casino Ltd.

Licence

Malta Gaming Authority, MGA/B2C/693/2009

Review time

9 hours

Deadline

Before the first withdrawal

Verification e-mail

[email protected]

Minimum age

18+

Documents requested

Four steps to a cleared account

Most delays come from blurry edges and cropped corners, not from the check itself.

Listed, then uploaded

Look in your profile for the verification area; the request can arrive at sign-up or after a first deposit, and each listed document has its own upload field.

Flat beats folded

Photograph each page flat in daylight, keep all four corners inside the frame, and check that every line of text is readable before you send it.

Hide the middle numbers

Cards need a scan with your name and last four digits; wallets need a screenshot. A source of funds question is routine AML work, not an accusation.

Loaded, then checked

Once the files land, the team reviews them and nine hours is the usual wait; if anything is unreadable, you get a message asking for a fresh copy.

Document list

Three papers, one clean decision

Each row below pairs a paper with the fact it confirms and the detail your copy must show.

Photo identification

ConfirmsWho you are

Copy showsFace, name and birth date

Proof of address

ConfirmsWhere you live

Copy showsName, address and issue date

Payment method scan

ConfirmsThe account you pay from

Copy showsName and last four digits

Know when it lands

When does the check reach your account?

Four points in your account life where identity papers get requested, and what each one asks for.

Before the first bet

A new signup at a licensed casino carries an age gate: paper showing you are 18 or older, plus a name that matches the one on the account.

A smoother payout later

Movement well above your usual pattern makes the team look closer, so expect a request for payment method scans and a word on where the funds came from.

Your first payout waiting

Cashing out for the first time opens the full check, because payouts must land with a verified player; photo identification and address proof are the usual pair.

Which card is this?

Adding a card or wallet that was not on file means a scan of that method, tied to your name, so the next deposit and payout follow the same route.

Show the trail behind the money

Under the license granted by the Malta Gaming Authority, Shakebet Casino Ltd. must ask where gambling money originated. The check is a duty written into license MGA/B2C/693/2009 and applies to players generally, so it reads as routine paperwork rather than any doubt about you.

Depending on your situation, the team may want one or more of the following on file:

Recent salary payslips
Bank account statements
Tax or income records
Sale or inheritance paperwork
Savings account summary

Common refusal points on a document

Out-of-date bill. Address paper older than the window the team accepts proves nothing about where you live now, so it is sent back. Grab a bill dated within the last three months Photograph the whole page, corners included

Straight from the camera. Cut edges and retouched pixels hide details the checker needs to read, and any edit makes the whole copy unusable. Upload the untouched original file Leave all four edges in frame

Expired beats current. An identity card past its expiry date no longer carries a valid record of who you are, so it fails the check. Send a current passport or licence instead Include the expiry side of the card

Fewer repeat scans

What does the check actually ask of you?

Whether your pending withdrawal is stuck behind the check, and how quickly it clears.

Do I need to send the same documents more than once?+

No — the file you see accepted in your document list stays on your record. A fresh copy is only requested when it expires or your details change, and that same list shows which one needs replacing.

What happens if my name changed after I registered?+

Your profile shows the name you registered with, and a change is handled by sending fresh photo identification in the new name plus proof of address that matches it. Once both are accepted, the record and your payment method details line up again.

How long does verification take once everything is in?+

The progress bar in the verification area runs on a nine-hour working target, counted from the moment the last file lands there. Most checks finish sooner, and a queue at a busy hour is the only thing that moves that number.

Can I send my documents from my phone camera?+

Yes — the upload panel accepts a photo taken on your phone as long as the whole page sits inside the frame. Natural light and a steady hand do more for a phone shot than any scanner.

Why was my proof of address turned down?+

The refusal note on screen names the reason — a cropped corner, glare over the date, or a page older than the address on file. Fix that one thing and a second upload goes straight through.

When will I be asked to verify my account?+

The licence makes it mandatory at the latest before your first withdrawal, so nothing leaves the account until it clears. Shakebet Casino can also ask earlier, at registration or at the first deposit.

Who can see the ID I upload for the check?+

Only the verification staff who assess your file open it, and the transfer is protected by 128-bit SSL encryption. A copy stays linked to your account for the checks the regulator requires.